Updates from the RQ
· Staffing events
o The Stand Leader & Money Person both must stay until the RQ releases us.
o The Stand Leader is required for any inventory/stand issues.
o The Money Person is required for any money issues.
o The rest of the crew can be released at the Stand Leader’s discretion…but know that if you release the crew & the RQ requires us to go back to the stand for additional cleaning, then it’s the Stand Leader & Money Person doing that work themselves.
o The Blazer booth is required to be staffed with 7 people at all times or we’re penalized.
o Only 1 of those 7 people can be a non-OLCC girl…unless the event is one where no alcohol is served.
· No-Shows/Schedule Changes
o If you’re scheduled for an event & you can’t make it, it’s imperative that you let me know as soon as possible so that I can look for a replacement.
o If you can notify the group, and get your own replacement, that works too…the Contact List database (http://groups.yahoo.com/group/RoseQuarter/database) in the Yahoo Group has contact info for everyone…please feel free to use it.
o If you do get your own replacement, I need to know so that I can update the tool to ensure the right person gets credit for the shift.
o The tracker (http://www.event-tracker.org/overview.php?teamid=141559659&code=635418302) lists everyone & the roles they can fill.
o The Stand Leader has required training they must take at the RQ to be in the Stand Leader role. A Stand Leader has to be replaced with another Stand Leader trained person. Same for the money person role.
o A no-show has a financial impact to the group & the individual…here’s what I do for no-shows:
§ RQ fines us $50…this fine is subtracted from the account of the person (girl) who had the no-show.
§ Total compensation ends up being less than the minimum wage amount per person because $50 is more than the minimum wage payout.
§ On top of the $50 RQ fine, I charge the no-show the cost to bring the rest of the group to the minimum wage payout…this can cost someone up to $75 for one missed event. My reasoning is that it isn’t fair to those who do make it if they are penalized for someone who doesn’t show up.
o If you want/can be on a last minute call list, please let me know. Given my current work schedule, I’m going to try & incorporate that into the schedule/event info since I’m going 2-4 hours without access to email/voicemail at times these days.
· Payments: We are paid the greater of the two...
o $50.00 per person per shift minimum.
o The % of profits payout is calculated after the starting bank is removed from our money totals, and after alcohol sales have been subtracted from our total sales.
§ 12% for Blazers
§ 15% for non-Blazer events in the RG
§ 16% for non-Blazer events in the MC/PIR
o Cash Shortages
§ We have a 1% tolerance on cash. This means that we can be over/short by 1% of total sales and not be penalized.
§ If we are short by more than 1%, then the amount we’re over is deducted from our compensation.
§ Example…Total Sales for an event = $2000.00
· We are allowed to be over/short by $20
· If we’re short by $16, there’s no impact to our compensation
· If we’re short by $20, there’s no impact to our compensation
· If we’re short by $23, $3 is deducted from our compensation (the amount that we’re over the 1%)
· If we’re consistently over/short of the 1% it may impact our ability to return for the next season
· Inventory counts drive our sales…if our inventory is off, it can (and often does) create shortages. That’s why it is CRITICAL for the Stand Leader to be confident in their opening & closing inventory counts.
· Tips…we have been assigning tips to the event. Most of the time, I get these several weeks after the event and often after the payment from the RQ has already been received and sent to Council to get turned around & sent back to us. However, I note the tips assigned to each event & add those to the profits as I get them (don’t typically add them to the payout info tho…unless I find myself with extra time to update those figures). A good tip event can increase the comp for each person by several dollars…which makes a difference especially if we’re getting tips on a minimum wage event night.
· OLCC
o At an event where alcohol is served in the booth, only staff with a valid OLCC permit (or the app/passing scorecard) can take orders and accept payment. THIS IS A CRITICAL, NON-NEGOTIABLE requirement.
o At an event where alcohol is served in the booth, anyone over 18 years old must have an OLCC permit to be put on the schedule…even if they are a girl worker.
o At an event where alcohol is served in the booth, we can only have 1 person under the age of 18 in the booth.
o If we get a visit from someone from the OLCC and we are in violation of these rules, then the Rose Garden gets fined, the group gets fined and we lose the ability to work events…and no one wants this.
o Non-permitted girls are able to be in the counter area to get soda, water, popcorn, hot dogs, etc. They cannot take money or handle alcohol.
· Tracker/Availability/Schedules
o In addition to our Blazer events, we’re going to need to be available for 2-4 other events per month.
o This will have us working between 9-12 events each month depending on what the schedule is like. VERY BUSY 2012.
o Good News & Bad News…
§ Good News is that everyone that has a large goal will have the opportunity to get really close to that goal.
§ Bad News is you’re going to be close to burn out by the end of Blazer Season.
§ History tells me February is going to be bad for us (cookies & right in the middle of the Blazer season along with Winterhawks in full swing and the other Rose Quarter events that will be scheduled).
o The Tracker will become a critical tool for me in building schedules. I will need you to make sure your availability in so that I can send accurate info to the RQ so that I can get you the schedule you want/need.
o Please always put in what you’re available to work & email me with any limitations. For example…if you can work all the events on the schedule for a month, but only want to work 3 of them, mark available for them all & email me that you can only do 3…but for me to put you on the 3 where you’re most needed.
o For those who want to work a lot…if we have enough staff (including extra Stand Leaders & money people) we may be able to staff more than one booth for events…and I’m thinking in particular for Blazer games or events where we have an event at the MC the same day as a Blazer game. But, I can’t let the RQ know that if I don’t have the right availability in the tracker when I’m working the schedule.
o This busier season is likely going to have me calling on some of our backup staff more heavily…so for those who have been on reserve, please be sure to get the tracker info in.
· Dress Code
o We have had a dress code violation already, so please pay attention…the next person to show up in jeans/denim (black or otherwise) will be sent home from the event.
o Please note…we’ve been told that the RQ staff is going to be strictly enforcing the dress code. If you don’t have the dress code, please let me know & I will send it to you.
o Those in violation of the dress code will be sent home (per the RQ).
o The Group will be fined $50 for every person sent home…please know that this fine could end up costing an individual up to $75 out of their account as I will apply the same logic to a dress code violation as I do to a no-show to an event.
Dress Code:
o All pants must be dark, black SLACKS worn at the waist and appropriately sized (gray or blue slacks are not acceptable). NO Denim or Jeans. o Examples of unacceptable clothing according to this guideline include, but are not limited to, jeans, stretch pants, stirrup pants, sweatpants, athletic pants, wind pants, or capri pants.
o Only plain white, black or red t-shirts or long sleeve shirts may be worn underneath your uniform (no writing or patterns). White, black or red hoodless sweatshirts are also acceptable.
o Only hats issued by your group leader or Levy Restaurants should be worn during work hours. Hats need to be facing forward.
o Shoes must be entirely BLACK, including the laces. Slip Resistant is required.
o Shoes must not present a safety or health hazard. NO white stripes, logos or other colored markings on shoes, they must be completely black. Closed toe/heel rubber-soled shoes are required. Athletic or tennis shoes are acceptable, but must be completely black.
